Understand your Consumer Rights.
Dilworth Hearing considers customer service to be the single most important aspect of our business. We highly value our relationships with our customers and believe that the only way to a true long-term relationship is through open dialogue and transparency.
Here you’ll find more information about your rights as a consumer.
Consumer Guarantees Act 2013
You have rights under the Consumer Guarantees Act. The Consumer Guarantees Act protects consumers by ensuring minimum quality standards for products and services are met, and if not, gives you rights to repairs, replacements or refunds.
Code of Health and Disability Services Consumers’ Rights.
The Code of Rights is central to the health industry in New Zealand. It puts in place a number of rights to all consumers of health and disability services and as such, obligations on associated providers such as Dilworth Hearing.