COVID-19 update: clinics to re-open from Thursday 14 May

Updated 5.20pm, 11 May 2020

COVID-19 update from Dilworth Hearing: Clinics to re-open from 14 May 2020

The Government has confirmed that New Zealand will be moving to Alert Level 2 on Thursday 14 May 2020 for at least two weeks.

During Alert Level 2, most of our clinics will re-open from 14 May, though some will initially have reduced hours and days of operation.

You can find out the the opening hours and days of your nearest clinic here or call our friendly team on 0800 451 789. Our Contact Centre is open Monday to Friday 8.30am to 5pm.

Upcoming appointments management.

If you have an upcoming appointment, we look forward to welcoming you back into our clinics. If you would like to book an appointment you can:

As we have been unable to open our clinics since 24 March, we will be trying to help as many people as possible, as quickly as we can, once we re-open.

If you have an urgent hearing need, please let our team know and we will try and accommodate you.

Before your visit to your clinic

If you are attending an appointment or planning to visit a clinic, we encourage you to:

  • Call your clinic if you would usually pop in to see the team. We may be able to support you over the phone instead. Find the contact details of your nearest clinic here.
  • Only visit the clinic if you are well and are not experiencing cold or flu symptoms, such as fever, cough, difficulty breathing, sore throat, sneezing or runny nose, or loss of sense of smell.
  • If you have been in close contact with a confirmed or suspected case of COVID-19 we would ask you to follow Government advice and remain in self-isolation for a period of 14 days.

We are happy to reschedule any appointments to a later date if you are unable to attend your appointment time for any reason. Please call your local clinic or 0800 451 789 and speak to our friendly team.

Increased safety measures

When our clinics re-open, you can be assured that we have introduced a range of measures to ensure the safety of our patients and team members. These measures go above and beyond advice provided by the Ministry of Health.

  • We will contact you before your appointment to ensure you are in good health and haven’t had contact with a probable or confirmed case of COVID-19.
  • You will be asked to wash / sanitise your hands on entry and our team members will be washing / sanitising their hands at regular intervals throughout the day.
  • Regular cleaning of all surfaces will take place before and after each appointment.
  • Protective equipment including masks will be used by team members during appointments and will be available to patients where necessary. Other equipment including gloves and face shields may be used depending on what type of appointment you are attending.
  • We will be maintaining safe distance levels in our reception areas and will be minimising contact between our team and patients during appointments where possible.
  • The number of people in the clinic will be minimised; if you are attending an appointment, we ask you to come into the clinic close to your appointment time and only bring a support person if necessary.
  • We will have a sign-in sheet for any walk-in patients and support people, so we know everyone who has visited our clinic.

Purchase batteries, consumables, and accessories from our Online Store.

The Online Store will continue to operate and has most items that you might usually purchase from the clinic.

Please note that due to increased demand, deliveries of batteries and consumables may take up to 10 days to reach you.

For up-to-date information on COVID-19 (novel coronavirus) please visit:

The government’s official information at Unite against COVID-19.

The New Zealand Government Ministry of Health website here.

Or call the dedicated Healthline 0800 number for COVID-19 health advice and information on 0800 358 5453.