Dilworth Hearing considers customer service to be the single most important aspect of our business. We highly value our relationships with our customers, and believe that the only way to a true long-term relationship is through open dialogue and transparency. Here you’ll find information about your rights, how to submit feedback, and how to make a complaint.
Consumer Guarantees Act 2013
You have rights under the Consumer Guarantees Act. The Consumer Guarantees Act protects consumers by ensuring minimum quality standards for products and services are met, and if not, gives you rights to repairs, replacements or refunds.
The Code of Health and Disability Services Consumers’ Rights
The Code of Rights is central to the health industry in New Zealand. It puts in place a number of rights to all consumers of health and disability services and as such, obligations on associated providers such as Dilworth Hearing.
Would you like to share a positive experience? Perhaps a suggestion on how we would could improve our services to you?
Send us an email, letter, give us a call, or a message here:
Phone: +64 9 551 2899 or contact the clinics directly on 0800 345 967
Post: Dilworth Hearing, PO Box 100 260, North Shore, Auckland 0745
Complaints and disputes
Dilworth Hearing is committed to promoting excellence in hearing care and is guided by the codes set in place by the New Zealand Audiological Society (NZAS). If you would like more information about how to make a formal complaint with the NZAS, please visit https://www.audiology.org.nz/code-of-ethics.aspx.
We also consider your health and disability rights an absolute priority. If you feel that we’ve let you down, please visit the Health & Disability Commissioner website for more information about what your rights are and how to go about making a complaint.